Return and Exchange Policy

Return and Exchange Policy

At Rhow, we value the comfort of healthcare professionals. It is our priority that the medical workwear, scrubs or uniforms you purchase meet your expectations.

To streamline our operations and provide you with a more seamless service, we have fully digitized our return and exchange process.

Exchange Process (30 Days)

To ensure you always achieve the perfect fit for your clinical style, you can make size or color exchanges within 30 days of delivery. To take advantage of this option, you must select the "Exchange Shipping" option at the shipping step when placing your order.

Return Process (Step-by-Step)

Please follow the steps below before shipping your products. Returns sent directly without being entered into the system may experience delays or may not be accepted.

1. Create a Request: As a first step, visit our Return Center at https://rhowscrubs.com/pages/iade-ve-degisim . Log in with your order number and email address to create your return request in seconds.

2. Pack: Once your return request is approved, prepare the products. All returned items must be unworn, unused, unwashed, and in resalable condition. Your doctor's uniform, nurse uniform or surgical uniform products must be in their original packaging with the tags attached.

3. Ship: Drop off your package at our contracted courier branch, or if you wish to complete the return process without waiting for a courier pickup, drop off your package directly at our operations center (Mahmutbey, Dilmenler Caddesi No:19 Mono Plaza Istanbul).

Important Note (Return Deduction): A 100₺ deduction is applied to the refund amount as return shipping and processing fees. You can send your package via our contracted courier using the "Collect on Delivery" option; this 100₺ amount will be automatically deducted from the refund.

Return Period

Our legal right of withdrawal period for hospital uniform and scrub products you are not satisfied with is as follows:

• Return Period: 14 days from the date your order is delivered to you (or the person you specify).

Personalized Products

Personalized products prepared exclusively for you with details such as embroidery or name personalization are not covered by return or exchange due to their careful and individual production processes. Thank you for your understanding.

Return Processing and Refund

Once your product(s) reach our warehouse, they will be inspected by our Quality Control department. After it is confirmed that the products have been returned in accordance with medical uniform standards:

• Your refund will be processed within 5 - 7 business days to the original payment method you used when placing your order (Credit Card/IYZICO, etc.). (The remaining amount will be deposited after the 100₺ return shipping fee is deducted.)

• The refund amount is calculated based on the product price stated on our website at the time of purchase.

Return Approval and Conditions

• Rhow reserves the right to reject returns that were not created via https://rhowscrubs.com/pages/iade-ve-degisim or do not meet quality standards (used, washed, smelling of perfume/sweat, without tags, etc.). If your return is rejected, you will be notified via email.

• Rhow is not responsible for products damaged or lost in transit during the return process. Please ensure that all return packages are trackable and securely packaged.