Frequently Asked Questions

Welcome to the world of Rhow. Below you can find answers to all your questions about medical workwear, ordering processes, and our scrubs models.

🛍️ Ordering and Shopping

Where can I buy Rhow products? Where are scrubs sold?

You can safely purchase Rhow's modern medical uniform and scrubs collections from our online store (rhowscrubs.com) 24/7. Also, if you would like to see and try our products up close, you can visit our Showroom at the address on the contact page. Please remember to make an appointment via our company phone before visiting the Showroom; we will be happy to host you.

Can I place an order without creating an account?

Yes, you can quickly place an order as a guest. However, we recommend creating an account. This way, you can track the status of your doctor's coat or nurse uniform orders, and speed up your future purchases by saving your address information.

How can I change or cancel my order?

If you would like to make a change (size/color) or cancel your order, please contact us at hello@rhow.shop without delay. Our team will do its best to meet your request. However, unfortunately, changes cannot be made once your order has been packaged and shipped.

💳 Payment and Security

Which payment methods do you accept?

You can safely pay with Visa, MasterCard, and all other major credit cards in our online store. Your payments are processed with the assurance of IYZICO, Turkey's most reliable payment infrastructure.

Is online shopping secure?

Absolutely. At Rhow, we give maximum importance to your data security. We never store your credit card information and do not share your personal information with third parties.

📦 Shipping and Delivery

How long does it take for my order to be shipped?

Your orders are generally shipped from our central warehouse in Istanbul within 3-5 business days. We know the urgency of your hospital uniform needs; therefore, we strive to ship them as quickly as possible. During discount periods (Black Friday, etc.) or official holidays, this time may be slightly extended. For detailed information, you can visit our Logistics page.

Which countries do you ship to?

We are bringing Rhow quality to the world. We ship to all countries worldwide except Russia with fixed-price standard shipping.

What should I do if the product I received is damaged or defective?

We produce all our surgical uniform and medical clothing products under the highest quality standards. Even though it is very rare, if you encounter a defective product, please send an email describing the situation to hello@rhow.shop. Our team will immediately review the issue and make amends.

📞 Contact

How can I contact you?

For all kinds of questions, suggestions, or corporate wholesale scrubs requests, you can reach us at hello@rhow.shop. Our customer service team is available on weekdays (Monday – Friday) and will respond to your requests within 24 hours at the latest. Messages received on weekends are answered on the first business day.