Distance Selling Agreement
# PRELIMINARY INFORMATION FORM
## 1. SUBJECT
The subject of this Preliminary Information Form is to inform the person who will purchase a product or service from the website (“BUYER”) about the distance sales agreement to be established between the BUYER and the owner of the website, RHOW TEKSTİL A.Ş. (“SELLER”), in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
When the BUYER confirms the order, they undertake the obligation to pay the price of the product or service subject to the order and the delivery, taxes, and other additional fees clearly stated to them before purchase.
This form may not be interpreted in a way that limits the BUYER’s mandatory rights under the legislation.
## 2. SELLER INFORMATION
**Company Name:** RHOW TEKSTİL A.Ş.
**MERSİS Number:** 0800120648800001
**Address:** Mono Plaza, Mahmutbey Dilmenler Caddesi No:19, Basement Floor (Ground Floor Entrance from Outside), 34218 Bağcılar / Istanbul
**Telephone:** +90 (533) 161 91 37
**Email:** hello@rhowscrubs.com
**Website:** www.rhowscrubs.com
## 3. BUYER INFORMATION
**Name / Title:** [Information entered during the order]
**Address:** [Information entered during the order]
**Telephone:** [Information entered during the order]
**Email:** [Information entered during the order]
## 4. PRODUCT, PRICE, PAYMENT, AND DELIVERY INFORMATION SUBJECT TO THE AGREEMENT
### 4.1. Basic features of the product or service
The type, name, quantity, brand/model, size, color, content, and other basic characteristics of the products are shown on the relevant product page and in the order summary.
For promotional products, the announced price and conditions are valid within the specified promotional period and terms. Time-limited prices apply until the end of the announced period. For completed orders, the price shown at the time the order is confirmed shall prevail.
**Product name and code:** [To be filled]
**Product type:** [To be filled]
**Size / color / other features:** [To be filled]
**Quantity:** [To be filled]
**Unit price including taxes:** [To be filled]
**Total product price including taxes:** [To be filled]
### 4.2. Total sales price and payment
All taxes related to the order, delivery costs, and any other additional expenses, if any, are shown to the BUYER before the order is confirmed.
**Product total:** [To be filled]
**Discount / promotional amount:** [To be filled if any]
**Delivery fee:** [To be filled if any]
**Other expenses:** [Nature and amount shall be specified if any]
**Total amount payable:** [To be filled]
**Payment method:** [To be filled]
No additional payment obligation can be created without the express consent of the BUYER. Additional expenses that are not properly disclosed before purchase cannot be charged to the BUYER.
### 4.3. Delivery information
**Recipient:** [To be filled]
**Delivery address:** [To be filled]
**Billing address:** [To be filled]
**Order date:** [To be filled]
**Delivery method / carrier:** [To be filled]
**Delivery costs and who is responsible:** [To be filled]
**Committed or estimated delivery time:** [To be filled]
The order shall be delivered within the delivery time stated to the BUYER at the purchase stage. Subject to the exceptions in the legislation regarding goods prepared in accordance with the consumer’s request or personal needs, the delivery time of the goods may not exceed thirty days.
The estimated delivery range shown in cargo shipments does not eliminate the SELLER’s statutory delivery obligation.
### 4.4. Billing information
**Name / Title:** [To be filled]
**Tax office / tax number:** [To be filled if necessary]
**Billing address:** [To be filled]
**Telephone:** [To be filled]
**Email:** [To be filled]
The invoice is issued in paper or electronic form in accordance with the legislation and delivered to the BUYER by the relevant method.
## 5. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS
### 5.1. Duration of the right of withdrawal
Except for the exceptions specified in the legislation, the BUYER has the right to withdraw from the agreement within fourteen days without stating any reason and without paying any penalty.
This period begins from the date the BUYER or a third party designated by the BUYER, other than the carrier, receives the goods in goods sales. The BUYER may also exercise the right of withdrawal between the conclusion of the agreement and the delivery of the goods.
In service agreements, the withdrawal period begins on the date the agreement is concluded. The exceptions regarding the right of withdrawal for services are reserved.
For goods delivered separately within the scope of a single order, goods consisting of multiple parts, and agreements involving regular deliveries, the relevant provisions of the legislation shall apply to the calculation of the period.
### 5.2. Making the withdrawal notice
To exercise the right of withdrawal, it is sufficient to submit the decision to withdraw in writing or through a permanent data storage medium to the SELLER within the fourteen-day period.
The withdrawal notice may be made in writing or by email to the following address:
**Company Name:** RHOW TEKSTİL A.Ş.
**Address:** Mono Plaza, Mahmutbey Dilmenler Caddesi No:19, Basement Floor (Ground Floor Entrance from Outside), 34218 Bağcılar / Istanbul
**Email:** hello@rhowscrubs.com
The telephone number (+90 (533) 161 91 37) may be used to obtain information about the return process; however, the withdrawal notice must be made in writing or through a permanent data storage medium.
The BUYER may make the withdrawal notice using the sample withdrawal form attached to the Regulation on Distance Contracts or by any statement clearly stating the decision to withdraw. Specifying the order number and the products to be returned in the notice facilitates the tracking of the processes. However, the exercise of the right of withdrawal cannot be conditioned solely on filling out a specific form.
The SELLER shall immediately notify the BUYER by email or other permanent data storage medium that the withdrawal notice received by it has been received.
### 5.3. Returning the product
The BUYER must return the product to the SELLER or to a person authorized by the SELLER within fourteen days from the date the withdrawal notice is sent to the SELLER. The cases where the SELLER offers to collect the product itself are reserved.
The product must be returned with its standard accessories and parts delivered together, if any. Proper packaging is requested to prevent damage to the product and accessories during transport.
The examination and testing necessary to understand the nature, features, and operation of the product do not, by themselves, eliminate the right of withdrawal. The responsibility regarding the use of the product and any resulting loss of value shall be assessed in accordance with the legislation.
The invoice or order information may be shared with the product or electronically so that the return transaction can be matched. The relevant tax legislation applies to transactions requiring the issuance of a return invoice; this process cannot be operated in a way that eliminates the consumer’s statutory right of withdrawal.
### 5.4. Return shipping costs
**Carrier provided for returns:** Aras Kargo
**Obtaining the return method / code:** The SELLER may be contacted via hello@rhowscrubs.com to obtain a return code.
If the BUYER returns the product covered by the right of withdrawal via Aras Kargo, the return shipping cost belongs to the SELLER. No return shipping fee shall be collected from the BUYER for this shipment, and no deduction shall be made under this heading from the amount to be refunded.
If no carrier is specified for returns in the preliminary information, no return cost may be charged to the BUYER.
If Aras Kargo does not have a branch in the location where the BUYER is located, the SELLER shall make the arrangement to collect the product from the BUYER without charging an additional cost.
If the BUYER chooses to use a carrier other than Aras Kargo of their own preference, the return shipping cost belongs to the BUYER. In this case, the SELLER is not responsible for any loss or damage that may occur after the product is delivered to the carrier in question. It is recommended that the BUYER contacts the SELLER before shipment. Statutory rights regarding returns of defective goods are reserved.
### 5.5. Refund and initial delivery fee
In the event that the statutory right of withdrawal is exercised, the SELLER shall refund the collected payments covered by the return, including the delivery costs of the goods to the BUYER, if any, in accordance with the legislation.
If the carrier specified in the preliminary information for returns is used, the fourteen-day refund period begins from the date the product is delivered to this carrier. If a different carrier is used, the period begins from the date the product reaches the SELLER.
For the right of withdrawal exercised before the delivery of the goods and for refunds in service agreements, the period begins from the date the withdrawal notice reaches the SELLER.
The refund shall be made in a manner suitable for the payment method used by the BUYER at the time of purchase, without imposing any additional cost or obligation on the BUYER, and in a single installment. The refund made by the SELLER to the payment institution in installment purchases shall also be carried out in a single installment.
If only a part of the orders containing multiple products is returned, the delivery fee and promotional calculation shall be assessed in accordance with the scope of the return and the relevant legislation. Delivery fees that must be refunded by law cannot be excluded from the refund with a general provision stating that “the shipping fee is not refunded.”
### 5.6. Changes in the value of the product
The BUYER is not responsible for changes and deterioration caused by using the product in accordance with its operation, technical specifications, and usage instructions during the withdrawal period.
If a decrease in the value of the product or an impossibility of return occurs due to a reason that creates responsibility for the BUYER within the scope of the legislation, the assessment shall be made according to the characteristics of the concrete case and the relevant legislation. No predetermined automatic penalty or fixed deduction shall be applied.
### 5.7. Returns of promotional orders
The promotional and discount conditions are clearly stated to the BUYER before the order is placed. If the promotional conditions are affected due to partial returns, the calculation shall be made within the framework of the previously stated conditions and mandatory legislation.
These conditions cannot be applied in a way that prevents the BUYER from exercising the right of withdrawal or eliminates the amounts that must be refunded by law.
### 5.8. Cases where the right of withdrawal cannot be exercised
Unless otherwise agreed in the legislation, the right of withdrawal cannot be exercised in the following agreements:
- Agreements regarding goods or services whose price varies depending on fluctuations in financial markets and is not under the control of the SELLER.
- Agreements regarding goods prepared in accordance with the BUYER’s requests or personal needs.
- Agreements regarding the delivery of perishable goods or goods that may expire.
- Agreements regarding the delivery of goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery and whose return is not suitable for health or hygiene reasons.
- Agreements regarding goods that are mixed with other products after delivery and cannot be separated by their nature.
- Agreements regarding books, digital content, and computer consumables offered in a physical medium whose protective elements have been opened after delivery.
- Agreements regarding the delivery of periodicals such as newspapers and magazines, except those provided within the scope of a subscription agreement.
- Agreements regarding accommodation, luggage transport, car rental, food and beverage supply, and leisure or relaxation activities to be performed on a specific date or period.
- Agreements regarding services performed instantly in an electronic medium or intangible goods delivered instantly to the consumer.
- Agreements regarding services whose performance begins with the BUYER’s approval before the withdrawal period expires.
The mere fact that a product is a clothing or medical clothing product does not, by itself, constitute a hygiene exception. The application of the exception depends on the nature of the product and the fulfillment of the conditions in the legislation.
Statutory rights regarding defective goods are reserved independently of the exceptions to the right of withdrawal.
## 6. GENERAL PROVISIONS
### 6.1. Provision of preliminary information
The SELLER shall present the basic characteristics of the product or service, the total price including taxes, the payment and delivery conditions, the right of withdrawal, and other mandatory preliminary information to the BUYER before the order is established.
The BUYER may review this information before the order confirmation. The responsibility for proving that the preliminary information has been presented and the necessary confirmations have been obtained belongs to the persons specified in the legislation.
### 6.2. Delivery obligation
The SELLER is obliged to deliver the product subject to the order complete, in accordance with the characteristics specified in the order, and with the necessary documents, if any.
The product shall be delivered to the BUYER or the person designated by the BUYER within the committed period and without exceeding the statutory maximum delivery time.
If delivery is not made within the committed period, the BUYER may terminate the agreement. In this case, the SELLER shall refund all collected payments, including delivery costs, if any, with legal interest within fourteen days from the date the termination notice reaches it. The BUYER’s other statutory rights are reserved.
### 6.3. Examination of the product and defective goods
It is recommended that the BUYER checks the product after receiving it and notifies the SELLER of any problems detected without delay. Failure to check or notify immediately does not automatically eliminate the BUYER’s statutory rights regarding defective goods.
In the case of defective goods, the BUYER’s statutory alternative rights, such as refund, price reduction, free repair, or replacement with an identical non-defective product, are reserved within the framework of the relevant legislation.
### 6.4. Supply of a different product
If the SELLER wishes to send a different product instead of the product subject to the order, it shall inform the BUYER in advance and obtain express consent. A different product cannot be sent without the BUYER’s consent.
### 6.5. Impossibility of performance
In cases where the performance of the order becomes impossible, the SELLER shall inform the BUYER in writing or through a permanent data storage medium within three days from the date it learns of the situation.
The collected payments, including delivery costs, if any, shall be refunded within fourteen days at the latest from the date of the notice.
The absence of the product in stock is not accepted as an impossibility of performance by itself.
### 6.6. Non-payment
In the event that the order price is not paid or the payment is canceled by the bank or payment institution, the SELLER’s delivery obligation shall be assessed according to the concrete case and the relevant legislation.
If the payment is not made to the SELLER after delivery due to the use of an unauthorized card, the rights and obligations of the parties shall be determined within the framework of the relevant legislation. It cannot be accepted that the BUYER is automatically imposed with a return obligation within three days and at their own expense.
### 6.7. Loss and damage during transport
The SELLER is responsible for loss and damage occurring until the goods are delivered to the BUYER or the third party other than the carrier designated by the BUYER.
In cases where the BUYER requests shipment with a carrier other than the carrier designated by the SELLER, the relevant legislation shall be the basis for the liability provisions to be applied.
The carrier company experiencing a problem during delivery does not generally eliminate the SELLER’s statutory responsibilities toward the consumer.
### 6.8. Force majeure
In events occurring outside the control of the parties and preventing the fulfillment of obligations, the SELLER shall inform the BUYER without delay.
The BUYER’s rights to accept the extension of the delivery time, consider a suitable alternative product, or terminate the agreement when the conditions are met are reserved. The extension of the period or the supply of an alternative product cannot be applied without the BUYER’s consent.
In the event of the termination of the agreement, the refund shall be carried out within the period and conditions provided in the relevant legislation.
### 6.9. Bank and payment institution procedures
The SELLER shall fulfill the refund obligation within the statutory period. The time it takes for the bank or payment institution’s transaction to reflect in the BUYER’s account may depend on the processing procedures of the relevant institution.
This situation does not eliminate the SELLER’s statutory responsibilities or the BUYER’s rights against the relevant institutions.
## 7. COMPLAINTS AND DISPUTE RESOLUTION
The BUYER may submit their requests and complaints regarding the order, delivery, return, and product to hello@rhowscrubs.com or to the SELLER’s postal address stated above. The SELLER shall review the complaints and respond to the BUYER as soon as possible and in any case within [__] business days.
In disputes, the parties’ records obtained in accordance with the law and other evidence shall be assessed within the framework of the relevant procedural provisions. The SELLER’s records shall not be accepted as conclusive evidence on their own or in a way that prevents the BUYER from relying on other evidence.
The BUYER may apply to the competent consumer arbitration committee in their place of residence or the place where the consumer transaction was made, within the monetary limits valid at the date of application, in accordance with the value of the dispute.
For disputes above the monetary limits, consumer courts may be applied, without prejudice to the mandatory mediation provisions and other statutory conditions. In places where no consumer court exists, the relevant court shall assess the application with the capacity of jurisdiction.
The official amounts in the consumer arbitration committee’s monetary limits, which change every year, shall be the basis.
## 8. OTHER PROVISIONS AND CONFIRMATION
This Preliminary Information Form is presented to the BUYER before the order is established. After the BUYER provides the necessary confirmation electronically, the stage of establishing the distance sales agreement shall be proceeded with.
No provision in the form may be applied in a way that eliminates or limits the BUYER’s non-waivable rights under the law. In case of conflict with mandatory legislation, the provisions of the relevant legislation shall prevail.
**Date:** [Order date]
**BUYER:** [Name / Title]
**SELLER:** RHOW TEKSTİL A.Ş.
